Return Policy
Each piece is inspected and hand-wrapped before it leaves us. We want you to love what you receive, and if something isn't right, we will make it right.
Damaged, faulty or incorrect pieces
If your order arrives damaged, faulty or not as ordered, please contact us within 72 hours of delivery with your order number and photographs of the piece and its packaging. Once confirmed, we will replace the piece and arrange collection of the original at no cost to you. If a replacement is unavailable, you may choose another piece of equal value or, if you hold a Bohemia Lifestyle account, receive the full value as store credit.
Change of mind
If a piece is not quite right for your space, you may return it within 7 days of delivery, provided it is unused, unwashed and in its original packaging with all tags attached. Return delivery is at your cost, and we recommend a tracked service.
- Account holders receive the full value of the piece as store credit, available for any future order.
- Guest orders may be exchanged for another piece of equal value. If you would prefer store credit, simply create an account using the email address on your order before you contact us.
Pieces we cannot accept
- Pillow inserts that have been removed from their sealed packaging, for reasons of hygiene
- Pieces that have been used, washed or altered, or that show wear, marks or odours
Our commitment
We inspect every return on arrival and will confirm your exchange or store credit within 3 working days of receiving it. Store credit is valid for 12 months from the date it is issued.
Refunds
We do not offer cash refunds on returned pieces. Every return is settled by replacement, exchange or store credit, as set out above.
To begin a return
Message us on WhatsApp at +92 341 3143063 or email info@bohemialifestyle.com with your order number, and we will guide you through the next steps.